Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name, email address, telephone number, and contact information

• Account and Client Portal information

• Emergency contact information

• Booking, appointment, daycare, boarding, and grooming information

• Payment and transaction information

• Communications, inquiries, feedback, and service requests

• Information about your pet, including their name, breed, age, behaviour, temperament, feeding instructions, care requirements, veterinary information, vaccination records, medications, allergies, and other information required to safely provide our services

• Photos or videos submitted to us or captured in connection with our services, where applicable

• Any other information you choose to provide
   

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage data through cookies or similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your client account

• Process daycare, boarding, grooming, and other service bookings

• Provide safe and appropriate care for your pet

• Verify vaccination records and service requirements

• Communicate with you regarding appointments, bookings, your pet's care, or your account

• Process payments and maintain transaction records

• Respond to questions, inquiries, or requests

• Improve our services, website, and customer experience

• Maintain appropriate business and administrative records

• Send service updates, promotions, or marketing communications where you have provided consent or where otherwise permitted by law

• Protect the safety, security, and rights of our clients, pets, staff, and business

• Meet applicable legal, regulatory, insurance, or record-keeping requirements
   

We aim to collect only the personal information reasonably necessary for the purposes for which it is collected.

3. Consent

Where required, Pawsitive Vibes obtains your consent before collecting, using, or disclosing your personal information.
By voluntarily providing information when creating an account, completing forms, making a booking, or communicating with us, you consent to the collection and use of that information for the purposes reasonably connected with providing our services.
You may withdraw your consent to certain uses of your information, subject to legal, contractual, or operational requirements.

4. Client Portal & Third-Party Services

Pawsitive Vibes may use third-party platforms and service providers to operate portions of our business, including our website, Client Portal, booking system, payment processing, communications, analytics, and other business functions.
These providers may process personal information on our behalf where necessary to provide their services.
We encourage you to review the privacy policies of any third-party platforms you interact with. Pawsitive Vibes is not responsible for the privacy practices of independently operated third-party websites or services.

5. Payment Information

Payments may be processed through third-party payment providers. Pawsitive Vibes may not directly store complete credit or debit card information when payments are processed through these providers.
Payment information is handled in accordance with the security and privacy practices of the applicable payment processor.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website, remember preferences, and improve the online experience.
Depending on your browser and the technologies used on our website, you may be able to manage or disable cookies through your browser settings.

7. Photos & Videos

During daycare, boarding, grooming, events, or other services, photographs or videos of pets may occasionally be taken.
Where appropriate consent has been obtained, these images may be used on our website, social media accounts, or other Pawsitive Vibes marketing materials.
If you do not wish for your pet's image to be used for promotional purposes, please contact us or indicate your preference through any applicable client forms.

8. How We Share Information

Pawsitive Vibes does not sell or rent your personal information.
We may disclose information where reasonably necessary to:

• Service providers that assist us in operating our business

• Payment processors and booking platforms

• Veterinary professionals or emergency care providers when necessary for your pet's health or safety

• Professional advisers, insurers, or other parties where reasonably required

• Government, regulatory, law enforcement, or legal authorities where required or permitted by law

• Protect the safety, rights, property, or interests of Pawsitive Vibes, our clients, pets in our care, or others
   

Third-party service providers are provided access only to information reasonably necessary for the services they perform.

9. Protecting Your Information

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, and meet applicable legal, accounting, insurance, or regulatory requirements.
When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized.

11. Accessing or Correcting Your Information

You may request access to personal information Pawsitive Vibes holds about you or ask us to correct information that is inaccurate or incomplete, subject to applicable legal limitations.
You may also update certain information directly through your Client Portal where that functionality is available.

12. Marketing Communications

If you receive promotional emails or other electronic marketing communications from Pawsitive Vibes, you may unsubscribe using the instructions included in the communication or by contacting us.
You may continue to receive non-promotional communications that are necessary for your bookings, account, pet care, or services.

13. Third-Party Links

Our website may contain links to third-party websites or services. Once you leave the Pawsitive Vibes website, the collection and use of your information may be governed by that third party's own privacy practices.
We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

Pawsitive Vibes may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

The most current version will be posted on our website with an updated "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact Pawsitive Vibes through the contact information provided on our website.

hello@pawsitivevibesto.com
10 Mercer Street
Toronto, Ontario, Canada